RETURN & REFUND POLICY
Toxic Arms
Effective Date: November 2, 2026
At Toxic Arms, customer satisfaction and quality craftsmanship are at the forefront of everything we do. We take pride in the products and services we provide and want every customer to be completely satisfied with their purchase.
We understand that sometimes a product may not meet your expectations or circumstances may change. For that reason, Toxic Arms offers a straightforward return and exchange policy outlined below.
1. Return Eligibility
Eligible merchandise may be returned for a refund or exchanged within thirty (30) days of the original order date.
To qualify for a return or exchange, the following conditions must be met:
• The return request must be submitted within 30 days of the original order date.
• Items must be returned in their original condition, unused, and free from damage or wear.
• Products must include all original accessories, components, packaging, and documentation, where applicable.
• Proof of purchase or a valid order number must accompany all return requests.
Toxic Arms reserves the right to inspect returned merchandise and determine whether it meets the requirements for a refund or exchange.
2. Refunds
Approved returns will be eligible for a refund to the original payment method used at the time of purchase.
Once the returned merchandise has been received and inspected, customers will be notified of the approval or denial of their refund request.
Approved refunds will be processed within a reasonable timeframe. Please allow additional time for your financial institution or payment provider to post the credit to your account.
Original shipping and handling charges are non-refundable unless otherwise required by applicable law.
3. Exchanges
Customers may request an exchange for eligible merchandise within the 30-day return period.
Exchanges are subject to product availability. If the requested replacement item is unavailable, customers may choose an alternative product or receive an approved refund in accordance with this policy.
Any difference in product pricing will be the responsibility of the customer or credited accordingly.
4. Custom Orders & Special Services
All custom orders are considered final sale and are non-refundable and non-exchangeable.
This policy specifically applies to, but is not limited to:
• Cerakote finishes, coatings, and custom firearm or component refinishing.
• Custom-colored, personalized, or specially configured products.
• Custom manufacturing, modifications, and special-order merchandise.
• Products or services specifically requested, designed, or altered to meet an individual customer’s specifications.
Because custom work requires dedicated labor, materials, preparation, and production time, orders involving custom services or modifications cannot be returned for a refund or exchanged due to a change of mind, personal preference, or dissatisfaction with a properly completed custom selection.
Once custom work has begun, the order is considered committed to production and cannot be canceled for a refund.
This provision does not limit any rights or remedies customers may have under applicable law, including in cases involving defective workmanship or failure to perform the agreed-upon services.
5. Damaged, Defective, or Incorrect Merchandise
If an item arrives damaged, defective, or different from what was originally ordered, customers should contact Toxic Arms as soon as reasonably possible.
Please provide your order number and a description of the issue. Photographs may be requested to assist with evaluating the claim.
We will review each situation individually and work toward an appropriate resolution, which may include a replacement, repair, exchange, or refund when warranted.
6. Return Shipping
Unless the return is the result of an error on our part or otherwise required by law, customers are responsible for the cost of return shipping.
We recommend using a shipping service that provides tracking and appropriate insurance. Toxic Arms cannot be responsible for merchandise lost or damaged during return transit.
Customers must obtain return authorization and shipping instructions before sending merchandise back.
7. Return Authorization
All returns and exchanges must be approved by Toxic Arms prior to shipment.
Unauthorized returns may be refused or returned to the sender at the customer’s expense.
Please contact us with your original order number and the reason for your return request to begin the process.
8. Policy Exceptions & Final Determinations
Toxic Arms reserves the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.
We also reserve the right to evaluate unusual circumstances on an individual basis and make reasonable exceptions at our discretion, subject to applicable law.
Nothing in this policy is intended to waive or limit any consumer rights provided under applicable federal or state laws.
9. Contact Information
For questions regarding returns, refunds, exchanges, or custom orders, please contact us:
Toxic Arms
Email: info@ardaddy.com
Website: www.toxicarms.com
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TOXIC ARMS
We stand behind the quality of our products, the craftsmanship of our custom services, and the satisfaction of our customers. Thank you for choosing Toxic Arms.